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Business Support Manager (Legal PA Leadership) | London | Hybrid

salary up to £65k

Are you a Senior Legal PA or PA Team Leader ready to step into a broader leadership role?

This Business Support Manager position offers the opportunity to move beyond traditional Legal PA responsibilities and take on a more strategic, visible role within a high-performing professional services environment.

Supporting multiple practice areas, you’ll work closely with Heads of Department to drive operational performance, lead Legal PA teams and enhance how support functions deliver across the business.

• Leading and developing a team of Legal PAs, including performance, workload allocation and progression 
• Supporting Heads of Department with operational management and strategic initiatives 
• Acting as a key link between Partners, fee earners and Business Services (HR, Finance, IT, BD) 
• Overseeing billing processes, utilisation and financial coordination 
• Driving best practice across Legal PA support and team operations 
• Supporting business development activity and client relationship management 

• Strong Legal PA background with supervisory or management experience 
• Experience within a law firm or professional services environment 
• Confidence working closely with Partners and senior stakeholders 
• Proven ability to develop and lead Legal PA teams 
• Commercial awareness and operational mindset 

This role is ideal for:
✔ Senior Legal PAs ready to step up into management
✔ Existing Legal PA Managers looking for broader exposure
✔ Candidates who want to move from support into operational leadership

💡 SC Insight:
This is the kind of role that bridges the gap between Legal PA and leadership — giving you exposure to strategy, people management and firmwide operations, not just day-to-day support. 

📍 London
💼 Hybrid working
💰 Competitive salary (dependent on experience)

Hybrid policy of max 3 days in the office and 2 from home and lots of benefits!

Posted 24th April 2026

12-Month Fixed Term Contract
Location: Manchester or London (Hybrid Working)
Salary: £50,000 (Manchester) | Up to £65,000 (London)

A leading international professional services firm is seeking an experienced PA Services Manager to lead and develop a high-performing business support team.

This is a rare opportunity to step into a strategic leadership role where you will shape how administrative and PA services are delivered across the organisation. Working closely with senior stakeholders, you will ensure the support function operates at the highest standard while driving innovation, efficiency and modern ways of working.

If you are an experienced PA Manager, Secretarial Manager or Business Support Leader who enjoys building strong teams and improving service delivery, this role offers the chance to make a real impact.

You will take responsibility for leading the PA Services function, ensuring the team delivers exceptional operational support to senior stakeholders across the business.

Key responsibilities will include:

• Leading and developing a team of PAs and business support professionals
• Delivering strategic and operational plans for the PA Services function
• Managing team performance, recruitment, development and succession planning
• Building strong relationships with partners and senior stakeholders
• Ensuring service delivery is aligned with business priorities and client expectations
• Managing workload allocation and team capacity across the function
• Driving process improvements and modernising service delivery models
• Leading change initiatives and embedding a culture of continuous improvement
• Producing management information and analysing service performance data
   

• Experience managing a PA, secretarial or business support function within professional services
• Strong leadership skills with the ability to develop high-performing teams
• Commercial awareness and the ability to translate strategy into practical delivery
• Confident stakeholder management skills at senior level
• A proactive and solutions-focused approach to operational challenges
• Experience driving change and improving service models
• Excellent communication and organisational skills
   

• High-profile leadership role with real influence across the business
• Opportunity to shape and modernise a major support function
• Collaborative culture that values professional development
• Hybrid working model offering flexibility and balance
   

If you are an experienced PA Manager or Business Support leader looking for your next strategic challenge, we would love to hear from you.

Apply now or contact SC Staff & Consult for a confidential discussion.

City of London

12 month contract

up tp £65k plus excellent benefits 

Hybrid policy of max 3 days in the office and 2 from home and lots of benefits!